As a customer service staff in OFFERSTONE.COM , it really makes me feel happy and satisfied especially when I got the terminal emails from the customers. They told me how happily when they got the headstone and set them in the cemetery. For the customer, the headstone is not only a headstone, it is the finally gift for their loved family member. It is not only a memorial stone, but also the symbol of love, family chain.
Customized the memorial stone for the customer is not the same as other products. We should contact the customer to check the sizes and regulations in the cemetery. Then based on that and customers preferred design, we make the sketch including the lettering information. Making the sketch is a complex procedures. We should work with the customer to adjust the lettering position, correct it until the customer approves. After this, we send the sketch and application form to the cemetery for approval.
After receiving the approval from the cemetery, we also find the installer for the customer to arrange the installation work.When all the work is done, customer will be required to pay 30% deposit to start the granite work. During the work, we will send kinds of pictures to let the customer update. So they will know the stone is under work and they also will feel they can control the production.After the granite work is done, we move to the next important step, lettering work. Firstly, we will print the stencil based on the approved layout, attach the stencil on the stone and send the pictures for customer approval. This is very important for the customer. They can change the lettering before we engrave them.Only after their approval, lettering work will be arranged.
Before the balance paid, we will set the monument and take the pictures for customer approval again.So the customer will not worry about anything. The delivery will be arranged after we get the balance.
Ordering memorial stone in OFFERSTONE, it is not just purchase a goods such as angel headstone, Christ headstone,cross headstone, it is the great experience to make the memorial stone with OFFERSTONE together.
Learn more about Angel headstones, presented at: => http://www.offerstone.com.